Usability beats features
Kathy Sierra has a great post called Featuritis vs the Happy User Peak where she talks about the importance of keeping products (all kinds of products) usable, instead of trying to add constantly more functionality. Just a look at the graphic that illustrates her post says it all.
She summarizes:
Be the “I Rule” product, not the “This thing I bought does everything, but I suck!” product.
A very important lesson to bear in mind when writing software.